They loved it.
Hear what people really think, fix the bad night before it hits Google, and give your regulars a reason to come back. One short conversation, under your own brand.
The customer's phone, mid-conversation: a short chat under your own branding.
A ready-to-send apology, drafted the moment a night goes wrong, yours to edit first.
Your regulars' points and rewards, living in your own branded wallet.
What Ownear is
Ownear is a conversational feedback, rewards and loyalty tool for your customers. It shares your customer's review on what actually happened, good or bad, in time to do something about it. Bad days get caught and fixed before they turn into reviews. Good days turn into repeat visits. All of it, under your own brand.
Staff soften what they pass up. Customers don’t soften what they tell a screen.
“Busy night, all good.”
“One table wasn’t happy, sorted it.”
“Yeah, people liked the new item.”
Food arrived lukewarm, third mention this week, all after 7pm.
Waited 25 minutes to order, said they wouldn’t come back.
Loved the new item, but wanted it as a combo, not on its own.
A bad experience is flagged in minutes, with the customer still reachable, not next week, on Google, from a stranger.
You decide what to send. The system drafts it; you confirm. Two taps, done between covers.
The same conversation enrols them. They leave with a reward already started under your brand, not ours, and a reason to come in Thursday instead of “sometime.”
Reward the visit, not the discount. You keep your margins and still give people a reason to return.
No spin-to-win, no fake countdowns, no gambling dressed up as fun. Honest progress people can actually see.
The last screen of the conversation: points earned, and a reason to come back.
How it works
A QR code at the table or the counter. No app, no login, no email.
A short conversation rather than a form, which is why people actually answer.
The same conversation signs them up. They leave with a reward already started, under your name.
Problems flagged while they’re still fixable. Regulars tracked. Decisions made on evidence instead of instinct.
Set up once. Then it runs in the background.
From our pilot
“I felt that I don’t have to be in the restaurant all the time.”
They put a new item on the menu because they liked the idea. Feedback showed customers wanted it as a combo instead. They changed it.
Then they kept going: which sauce, which sides. Decisions once made on instinct, now made on evidence.
Our pilot ran feedback only, so we won’t show loyalty numbers we haven’t earned yet.
A 20-minute walkthrough set up with your branding. No commitment.
Prefer not to fill out a form? Email hello@ownear.com directly.